laurence d.

Friday: I was waiting (since Nov 29th) a large package (40lb, thousand of dollars value), and I receive a ups call that I missed because of static, no sound, technical error, I don't know exactly why but the communication failed. The important point is "single missed call". The no-communication was confirmed by the support staff.

Tuesday morning: I check-up on the tracking provided by the seller, "package refused by receiver" being returned to seller via another tracking

From my point of view at this moment: I received one missed call which at the time I suspected to be yet another scam bot call, no actual knowledge the driver had tried to deliver something (no paper on my door, nor around the other house, I live in a dead-end, super calm) no email from UPS or the seller. And people saying I refused the package. To which I expected and was aware they were gonna be import charges (which I still don't know, no body ever asked or told me any information...)

I contacted support of both UPS and the seller. UPS says they tried 3 time to deliver it. I was home all week-end, got home Monday around 17h, and there was no paper on door, no email, no callback.

So long story short 175+265usd (plus the seller restocking fee, obviously because why not...) spontaneous charge to enable corporatism and/or lazy-driver for me this year I guess. If you think a package of this value (or any other for that matter) should be hold in a local warehouse. Or if you think the paper notice should be left when they do an attempt of delivery. Or if you think there should be an actual cap on artificial-charges logistics cie can charge with impunity. STAY AWAY FROM UPS.

PS: quite possible the driver took the tracker device up to my door and actually not left the paper, I don't know (again, no info...) but I also can't do anything differently. This would obviously be an exploitation of the system by the driver. Which UPS should take responsibility for.

They authorize the logistics cie to ship it back to them as soon as there is any glitch in the process. I missed 1 call from UPS, the last-mile driver never left any paper notice, I receive no other call, no email ever.
UPS shipped it back to ECS at an additionnal 265USD charge of course (almost 2 time the rate for the original path), then ECS charges fee as "it was refused by the customer" (which isn't true as I didn't had a chance of accepting or refusing anything...)

So 1 month, 400+ USD charges, no package, no actual way of preventing a lazy driver or any other weirdness in shipping.

Stay very far away of those money creeps they are in my opinion a net negative to the humanity.