I was apprehensive to buy from them after reading these reviews along with similar websites. However, I will say, I am not unimpressed with my purchases!
Although I do agree on the front that the pictures are slightly misleading, for being fast fashion, I would say the clothing is pretty high quality for the price you are paying. The only problem I had was that I bought a pair of platform shoes and then ended up being way taller/ more goth looking than I anticipated.
The customer service reps are extremely kind and helpful, and I will definitely be doing business with them again :)