laura p.

Ordered 4 bridesmaids dresses in different colours and sizes.

When they arrived I received a text message to let me know that in order to collect my dresses I would need to pay £119 in VAT on top of the 300+ pounds I had already spent on the dresses.
I did get offered a refund but that was 3 weeks ago and have still not had the money in my account.

I decided the dresses were not for us and they were longer in real life and one of the colours wasn't very nice. As stated on the website, I asked to return them before the 30 day return policy was up.
I was then told that I could not return them as they were hand made. These dresses were made in standard sizes and so could be worn by someone else. I asked to complain but was just ignores by a string of apologies. I have wasted over 500 pound on this website for nothing.