Laura A.

THEY OFFER HOTELS THAT DON'T WORK WITH THEM!
I booked 2 rooms with them in York (City Guest House), which I paid in advance. When I arrived, the extremely helpful owners said they hadn't taken bookings from Agoda since months ago.
I contacted their customer service, and they said they couldn't accommodate us anywhere else because there wasn't availability (that was a LIE), offering only the refund of the money paid plus $85 in AgodaCash (to be used only to "eligible" properties).
I was travelling with 2 older people, so I had to book another place. The cheapest found was £350, more expensive than the original.
I spent more than 3 hours over the phone with them, which ruined the day, because they kept hanging up the phone, even the supervisor!
They haven't refunded the money I paid yet, and they refuse to take responsibility for selling something that doesn't exist. How can I trust them ever again?
Well, after a few weeks, many phone calls and emails, I finally got a refund.

23.10.23: I must be stupid because I fell again. I always thought that everyone can make a mistake, so I gave them another chance, and they did it again!
I booked a hotel for a weekend in London, which was precisely where I was looking for. Agoda emailed me saying that the booking was confirmed. However, because of my previous experience, I tried to contact the hotel to verify that. The hotel didn't reply to any of my messages, and the phone number provided by Agoda was wrong. I reached Agoda's customer service (a few times) explaining my concerns, and they always asked me to wait, saying that I should be worried because the booking was confirmed. A couple of weeks later, surprise surprise, I receive an email saying that my 'requested hotel has failed to confirm with our supplier'. So, if I hadn't reached them to verify, I would have gone to London and, again, no place to stay!
It's unbelievable. How aren't these people out of business?

Don't purchase! They are a bunch of liars.
They offer the service for £19.99 (but that's without VAT) and AFTER making the payment, they ask you for another payment of £32.90 (+VAT), saying that the first one was to run 'some checks' (=lie).
Why would anyone pay more than £63 for a service that you can get for £15? They know that, and that's the reason why they don't tell you the total cost until you've made the 1st payment.
They are just trying to take advantage of people. Shame on you!

In January 2020, I booked flights to go to Sri Lanka in March 2020 through BudgetAir.co.uk. Sadly, due to the pandemic, my trip was cancelled. I refused the voucher I was offered and I'm still waiting to get my money back. After MORE THAN 1 YEAR, their excuse is that they are still waiting for the airline (Qatar Airways) to process the refund. But, THEY ARE LYING because I called the airline and they say that all the refund requests are processed within 20 working days. Well, I've been waiting for more than 262 working days and counting…
These people (BudgetAir.co.uk) have no morals or ethics, and when I try to contact them I only get one template email saying that I have to keep waiting. I think it's unreasonable to wait more than 1 year (who knows how much longer it'll be), but I truly believe that they don't want to give me my money back.

Obviously, it was a big mistake booking with BudgetAir.co.uk, instead of doing it directly with the airline. So, I only can advise other people to not make the same mistake.