Latisha E.

These people are a fraud from abroad. I cancelled my trip October 10th and I'm still waiting on my refund. They charged my card under the airlines name. Took my money and paid the airlines with their personal card. The airlines refunded them on that same day (I know because I called them and even got their credit card number) but they are still telling me they are waiting for their refund from the airlines. They first said I would have my refund on the 21st. I called the October 22nd and they told me 48 hrs. I called on the October 25th and they told me 24 hrs. So I called October 29th and they are say 48 hrs. I asked to speak to management but was hung up on. I called again December 10th and now their refund system has been down giving technical difficulties this whole time. They said there were no issues if I wanted to purchase another flight because they can take money but not return it. Now they said I will have my refund the first week of January. We shall see which I highly doubt. They have a logo saying they are apart of the Better Business Bureau but they are not! DO NOT DO BUSINESS WITH THEM!