K J.

We bought a couch from Ashley's in February 2021. We received the couch at the end of April 2021. The couch wasn't made properly and the frame broke when one of us sat on it in July 2021. After calling Ashley's, they scheduled a couch technician to come out for the end of august. He said the couch wasn't made properly and showed us where the frame should have been supported/where it broke and said that it was UNSAFE for us to be sitting on this couch at all. Ashley's then said they would have to order parts for the couch to be fixed and the soonest appointment available was October 2,2021. So we paid almost 1000$ to have a brand couch for 3 months before it completely broke, rendering it a safety hazard and completely unusable from July to October. Ashley's said they would again- order new parts and send a couch technician to fix the couch for a third time. We have already had a dysfunctional and UNSAFE couch sitting in our home for going on 3-4 months and Ashley's has just kept "ordering parts" and rescheduling a couch technician to come "fix it" even though the couch technician said it's not fixable. How long do we have to wait for a brand new couch to be fixed? MONTHS long wait times for something we paid nearly 1000$ for Is NOT ACCEPTABLE. Even more unacceptable is that it is a safety hazard. The reason my partner and I bought a couch from Ashley's is because we thought it would be a reputable safe place to spend our very hard earned money. Absolutely ridiculous.