Kit K.’s Reviews of ModCloth & more

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Women's Clothing

5/16/17

I purchased a wallet from modcloth online and paid extra for shipping to receive it prior to an event I was attending.
I paid extra shipping and its been over TWO weeks and I still haven't received it.
So I no longer have a use for it and dont even have it, I had my husband call to request a refund since we arent getting what we paid for and its been sitting in a different state for weeks.
They refuse to issue a refund! Saying we have to send it back. Wtf, we never received it? Even the tracking number has said its in Washington for OVER 2 weeks. I dont live in washington, so. They sent us a "return shipping label" To put on a invisible item I guess. They didnt attach it in the email though.
I shopped with them before walmart bought them, they used to rock. Ill never purchase from them again. Buyer beware!

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Natalie H. – ModCloth Rep Over a year old

Thanks so much for the feedback, Kit! This certainly does not sound like the customer service we are accustomed to giving. Please reach out to our team at support@modcloth.com and we'd love to make this right.