Kelsey F.

I don't even know where to start. The frames I was the most interested in were not available for home try-on, so I emailed Warby Parker to ask them when they'd be available to try on. They gave me a very vague response and essentially told me to just buy them without trying them on because I could return them within 30 days if I didn't like them. Not knowing what else to do, I went to buy them and was told that I needed to submit my pupillary distance since it wasn't included in my prescription. Warby Parker's genius solution to this problem is to hold a credit card in front of your face and take a picture of yourself. Needless to say, it's not a very accurate way of doing things. The glasses arrived and not only did I hate the frames (both in terms of the way they looked and how tight they were on my head), but the pupillary distance was so far off that I felt like I was in a drunk tank. I called Warby Parker thinking that maybe the high index lenses were the problem, and the woman I spoke with told me that she'd have one of their on-staff opticians email me the next day. They never emailed me. I returned the glasses, found another pair of frames I thought I might like, and once again, they weren't available for home try-on. Isn't the entire appeal of Warby Parker supposed to be that you can try any five of their frames on at home for free? Anyway, this time, I decided I wasn't going to mess around anymore and I'd just go clear out of my way to the closest Warby Parker store to where I live (which is not close at all). I found a pair of frames I liked, got all of the correct measurements taken, gave the sales associates my prescription, and ordered the glasses. When they finally arrived, the prescription was wrong. I don't know what to do at this point other than to go back to the eye doctor, have them remake the lenses, and go from there.