Keira K.

The site and app has so many glitches there's too many to count. For one, they keep telling me there's items in my cart that are in high demand. So this banner pops up and the header and the banner alone take up like a third of my screen. Secondly, they never allow returns for your money back. Only store-credit. Which is always super annoying because the second you buy something at their store, they profit either way but you are left with no choice but to buy again from that store and a bunch of tacky yellow store-credit cards that look as cheap as the material they give you. It's just so discouraging to keep buying from them again because either one, I end up with clothes made of cheap-material that I only end up wearing once or three times in my life, or two, a whole bunch of those yellow cards that I never use because I'm so disappointed in the first place. Thirdly, they have terrible customer service. I bought heels from them once for prom. ONLINE. And what? I get heels with random yellow marks on them. Like how the hell does something like that get on something that's supposed to be new new. And I ordered it ONLINE. It's not like I bought it in store where they leave it around to get kicked around. I try and exchange it in-store for a size down (since it didn't fit) but they end up only having one pair of heels in my size. And guess what? They have even more yellow marks on them. I don't know how they got YELLOW marks on their shoes EVER. But what I'm even more disappointed in them about is that, when I ordered them online, they thought it'd be JUST FINE to sell their customers MARKED UP SHOES. Next thing you know, they think it's fine to just give online customers torn, ripped up clothing with makeup stains since they know their customers can't be there to choose or see what they're getting.