Katie R.

My Fendi bag arrived in just a dust bag inside a cardboard box (with no padding to stop the bag from moving inside the box). As soon as I picked up the package I could feel the bag was loose and knocking around inside. The bag is a box clutch (hard sides) with a clasp. The bag was open inside the packaging, gold chain all tangled up around it, and with a clasp that doesn't close properly at all (I cant get the bag to close without it immediately popping open - so it's not functional and I will likely have to have it repaired) As this wasn't indicated in the condition I assume it was damaged in shipping. Even though I found a number of other bags I am interested in on the site, I will not be ordering from the Real Real ever again. Very disappointed.

I ordered an item from spanx recently and paid 35$ for 3-day shipping. The company put the wrong information on my package (their phone number instead of mine and left out my address). I called to check the shipping status of the package and the customer service agent could find it and suggested I call the shipping company, so I spend all morning tracking it down and to correct the information on it. The shipping company told me I would have never received it had I not gotten ahold of them. I called spanx again to let them know that I wanted my 35$ 3-day shipping fee back as the package was ordered on a Saturday and I would not recieve it until Thursday night. The representative was so rude and told me that that I was getting in in 3 days as they take 1 full business day to process an order. So the Monday was a "processing day" and the order wasn't submitted until Tuesday. Meanwhile, if I hadn't wasted my whole morning looking for it it would have never arrived at all. So look out - "3-day shipping" actually means 4-business day shipping (as late as 9pm on the 4th day). Seriously don't depend on their products arriving on time if you need it for an event.