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Kathleen D.

  • 1 Review
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since September 2014

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1 Review by Kathleen

9/18/14
This company represented themselves as Cox Communications and stated that their tech support was "contracted Microsoft Techs". I called a number for Cox that I found on the website, which as really Clik4Support. I had a simple email issues in that my email was not sending. 2 hours later , they told me I had been hacked by someone in the Ukraine and Russia- over 2,000 entries onto my computer! and they needed to fix it. I unfortunately gave them my credit card #- as I was so alarmed. However, after 2 hours of my email not being addressed or fixed, I told them not to charge my card and that I did not want their help. I called my company, and low and behold, there was the charge for $228.95! Funny- how they have a website page that says they will refund all of your money within 45 days if you are not satisfied!! What a joke! I called their billing department and spoke to a heavy accented man who said " too bad, I have to pay my technicians". He finally offered a $130 refund, which 2 weeks later has not been posted to my account. I would dispute ( and have) any fees from them. They are a scam, and have misrepresented Cox Communications and Microsoft. DO NOT USE THEM!!!!. THEY ARE FRAUDULENT AND A SCAM. EVENT THE BETTER BUSINESS BUREAU DOES NOT HAVE THEM AS A CLIENT.
michaeld80
Michael D. – Click4Support.net Rep
Dear Kathleen,

We apologize for the inconvenience caused to you.

I would request you to please share your order ID at reputation@click4support.net, for us to be able to look into this matter and do the needful.

Regards,
Click4Support Team

Kathleen Has Earned 10 Votes

Kathleen D.'s review of Click4Support.net earned 9 Very Helpful votes

Kathleen D.'s review of Click4Support.net earned a Well Said vote

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