I was clueless how to obtain a powerchair. I have insurance, but didn't know how to go about obtaining one, so I called Hoveround. They assured me they would file the paperwork with Medicare and my secondary insurance--and they sent me a USED, DIRTY, piece of GARBAGE! The bald tires kept going flat, it was a DISASTER--AND they charged me $2000. TWO THOUSAND DOLLARS, when THEY said they'd bill my insurance for me! They threatened to destroy my credit if I didn't pay it, so I paid it. Then I contacted an excellent wheelchair company, Mobility n' More in Loveland, CO, and had it done correctly. But I was out $2000, and had no way of getting rid of that piece of garbage either. What a NIGHTMARE! Don't have anything to DO with Hoveround!