Great experience! Mike made it so easy for me not to worry about my puppy getting here safely. He answered any questions I had and was always available to answer the phone/text. He sent me several pictures of my puppy during the trip and took GREAT care of him! I am so happy I chose to have Ozark Air Transport bring my new puppy to me :) I will use this company again if I ever need another transport and would recommend to any and everybody!