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I ordered some Christmas ornaments on November 16. Was told they would be delivered by the 24th of November. It is now December 2nd, no order has been delivered.
Called their customer service number, waited for 15 minutes. A recording came on and prompted me to leave a voicemail. I left all of the needed info, received no call. Emailed them 4 times, no response. The tracking number they prvoided was not a valid tracking number.
Since I ordered through Walmart and this was supposedly going to be shipped by Christmas Central, I called Walmart. Walmart tried to contact the company via phone and email and received no response.
Walmart submitted an incident ticket and supposedly I will be issued a refund. What a hassle. If the company would just do their job, they wouldn't have such a low rating.
The Walmart rep did say they have problems with this companies response times, makes me wonder why they do business with them.
I wont be ordering from them again.
Love the look of this site and love their clothing. Good quality, good prices on sale. Would definitely order again. I had a horrible experience with a site called DressLily and it's so nice to find an online store that I love.
After all of these bad reviews, why are people still ordering? I don't get it! I ordered some time ago, didn't know about this site, and was SO disappointed. I donated the clothes that I finally received, that were too small, even though I ordered larges, and I am not a large person, the clothing had such awful awful sewing with crooked hems and loose threads, I donated my stuff to Goodwill. People tell your friends to check out this site. Tell them DO NOT ORDER. Plain and simple yall!
Dear Julie D.,
Thank you for your valuable feedback. We apologize for the late reply because of Chinese New Year Holiday.
The size based on China, run small than foreigner country.
We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We ask picture because we need that to confirm with our supplier if the size is not true as we stated as customer said. Also the refund apply require picture proof.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
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Empty.
Item came with no instructions, the metal was flimsy and bent as soon as we tried to put it...
Ordering was fine shiping was fine one of 3 items broken and falling appart.
Hi Julie,
We sincerely apologize for any inconvenience you may have had with us. You can work with customer service during normal business hours. We value our customers and hope you can reach a resolution as soon as possible. Please give us a call at 1-800-433-0038. Thank you!