My card was charged for for an item. I cancelled that order before it was shipped and requested a refund. I was notified that the cancellation was successful and my credit card would be refunded the full amount. They closed the ticket after 7 days. There is no way what so ever for you to contact "customer service" after the ticket is closed. I still have not received any refund from them and will never order from light in the box again and I will tell anyone that will listen that this company is horrible and unreliable.