Judith B.

Kohl's used to be a great place to shop but not anymore, the prices are off the wall (summer pajamas for women $52.00?). Everywhere I look items are "buy one get one 50%" which is just a gimick to get you to buy 2 but it isn't working. Most items you couldn't possibly want 2 of. Inventory in stores is very low and you can't uses % off on toys (which are already higher than other retail stores). I would also love to have my instore purchase visible on the web site like Walmart & Target have. I can see why they are having probelems but the high prices are not going to help them since store turnout is low.

I was at Hobby Lobby recently and only found 1 item to purchase. The lines were all 5-8 people long but I gave it a try. They moved at snails pace so I finally decided to leave the item and the store. They have no checkout for 10 items or less and associates are taking their good old time checking people out. I don't come to a store to have a conversation with the cashier.
During the pandemic when all stores, except essentials, were told to be closed Hobby Lobby was open claiming their items were essential. Now maybe you had a "decorating emergency", whatever that would be, but Hobby Lobby violated the protocol for closing and makes me angry that they felt they were better than others.

I recently went to Clairs looking for a charm bracelet. I asked the sales person and she pointed and said "all our bracelets are over there". I didn't see it, but when I went home I found that I could order it for store pick-up. So now I would have to go back to that store to get it. So I ordered it and I received a message that it was available for pick-up but when I looked on their site it said my order was cancelled. I call sutomer service but she told me I had to call the store. The store informed me that they sold it by mistake. I asked for them to place an order for shipping but she said she couldn't do that, only corporate could. So I called corporate who said I would get an email with a code to use for shipping. The first email said since the item is out of stock she'll give me a 20% off any purchase. I told her it was not out of stock when I purchased it and the store sold it. I asked for the shipping fee, which I eventually got. Lot of wasted time.
Today I went to another Clairs to check out more jewelry. The sign on the door said "be back in 30 minutes" (30 minutes from when?) but since the door was unlocked I went in. The employee was on the phone the entire time I was there apparently talking to someone about issues with a child. She never acknowldged me or looked up. She continued to talk on the phone the entire time.