Very poor service. My dad purchased this to get his divorce done, and then immediately had a widow maker heart attack that he was lucky to survive, but then while in hospital he was diagnosed with Stage 4 cancer. Since then, I've taken over his affairs as PoA, and am getting everything in order. While trying to get his forms filled out properly (the first time his paperwork was rejected by the court), I found that it wouldn't update to save and download. I contacted my case worker, I called, I did chat... Nobody could get it worked out and get me my proper paperwork. The website legitimately does not work properly. It is a broken service. A tried and true scam.
That's when I started asking for a refund. Because it was after 60 days, they said no refund. I have piles of paper of proof that he was in the hospital near death, and his soon to be ex-wife has the rejection letter but wont answer my calls.
I find it to be a little ridiculous that they couldn't give me the product as they promise it, but then skirt any responsibility and tell you essentially to get lost when it comes time to cash in on the 100% Money Back Guarantee.
I just ponied up and got a payment plan going with a lawyer now to handle it for my dad, so he doesn't have to die married to a woman who was awful to him during his life.
Shame some companies and people have no compassion for fellow humans. This would be one of those companies.
Steer clear. Not kidding. It. Is.A. Scam.