Communication was very good, mutiple updates for various stages of the transaction. Watch came in mint codition and faster than I expected. Was kinda nervous as I read some negative reviews, but my experience was very good. Would order again. If I was ordering a watch that cost thousand I would probably would want the original warranty, because if something were to happen that required customer service who knows. I will be buying a hamilton end of summer and hopefully it will go as smooth as my 1st order.