I filed a complaint with the Better Business Bureau on eBay and of course they contacted eBay as they would do. Of course you already know that this company is powerless to resolve complaints. eBay acted like they were trying to come up with a solution and credited me what I asked for but the credit remained on their site and I could not do anything with it so eBay erased that credit. I responded on BBB.org stating I was dissatisfied with the results and they closed my complaint as resolved. Keep in mind that BBB.org is a company that is paid to rate these corporations so I recommend not using them for any type of complaint of advice.