Jay J.

Let me start off this, Ross is such BS. Who here should be more responsible for the item purchase? The cashier or the customer? When we (us customers) ready to pay up our items we bring them all to the cashier right? And they ask us if we want a bag. In my case I always do ask for a bag and cashier are supposedly have to make sure everything are in the bag right? I mean we also (us customers) are responsible for our items but we cant everytime foresee everything for sometimes we are distracted, we have kids to keep an eye on or some cellular activities. So, this what happened. One item we purchased was not in the bag, we just realize it like 2 days ago. It was paid in the receipt and we didnt have it. I called the store and told them bout the missing item, store manager asked me to come down to the store, so I went and we check. First, they said they couldnt see the video of the transaction wherein they based it on the time and date of the transaction in the receipt, That's bs isnt? One of the guy even told me I brought a wrong receipt which is such stupid. Take note of this, not all the transaction time on the receipt is 100% accurate its can be 5 mins later or before. So i told the manager I cant leave here without getting my refund. At the end of the day they had it
Refunded but I walked away not a happy customer, instead I am disappointed so much for they shouldve consider compensating me for it is not my fault that the item was
Missing and I have to spent time, gas and effort just to make things right..