Jon F.

I've ordered from the Zenni several times. My last order I wasn't happy with. They offered to return for store credit. After that I called and was told they would offer 50% off if I kept them. I agreed and noticed a credit of $8 dollars. So I called again asking what's going on? Upon which I was told they don't offer 50% discount. So... I told them I would give a pooe review. This is it. Customer service could be better, especially if you want to talk with an American!

We signed up in Maricopa, AZ. They told us we could cancel at anytime w/o a cancellation fee. We're snow birds so, we explained that several times. Letting them know we would be going home in a couple of months.The other night when we talked with one of the employees they said there's a $58 cancellation fee. They should have told us that from the get go! BEWARE! Not happy! Hate either being lied to or ill informed employees!

Very flaky company. Don't trust their advise as they don't check out their contactors. Lie, Lie, Lie! That they are good at! Was a contractor that has used Home Adviser's leads. After being lied to by their sales person I told them I wasn't interested. They told me it was too late to quit and I couldn't get a refund. So since they lied. I called my credit card company and disputed the charges. They then told me I would be turned over to collection. I said go ahead I won't be blackmailed. After a few weeks of posting on Sitejabber they called apologizing and said they are issuing a credit. Thanks Sitejabber. Now... the S. O. B.'s are calling people with my cell # showing up. When I googled their ph.# Wow big surprise... Class action law suits etc, etc., etc. I should take them to court for FRAUD! They don't do anything they say, i. E. check references or insurance. Just a flaky company scamming people. STAY AWAY! If I could post negative numbers I would!