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They had exactly what I was looking for in stock.
Item arrived over a month later. Looked like they had used it for a football. No way to return it to the mailing address (in CHINESE - first clue). Obviously was broken - did not work. Add for item did NOT disclose country of origin. Waste of fifty bucks. I will never use this site again and will spread the word. I am going to try to get bank to reverse charge to company of origin. Caviat emptor!
Hi John,
We do quote 4-6 week (usually 4 week) delivery times depending on your location. It sounds like the postal service mishandled the package. If the diffuser itself was damaged at all, we'd be happy to refund/replace it right away. Our do mention we ship products from different parts of the world (including China). Our diffusers are shipped directly from the manufacturer we work with.
For returns:
1) If the product is damaged/defective - we ask for the video/photo proof so we can quickly re-send a new one. In these cases, we do not need you to return your old one.
2) If it is a typical return, we do offer return service to our Canadian address. (We mention this in our return policy).
I wish you would've contacted us to fix this for you. Feel free to reach out if you have not received a refund yet.
John C.'s review of 5 Minute Deals earned 3 Very Helpful votes
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Hey John,
Thank you so much for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
Inspire Uplift