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1 Review by John

Travelocity

Travelocity

6/23/18

I booked a hotel thru them and got a reservation number close to my vacation i tried to confirm my reservation but travalocity site kept saying my reservation number didnt exsist. So i called the hotel to confirm reservation gave them my reservation number and last name after being on phone for close to an hour reservation manager at hotel could not find my reservation and said they were sold out. I was clearly frustrated but made a reservation thru expedia who never has let me down at a different hotel. A week later i get my cc bill and i was charged 230. For the room travalocity and the hotel said didnt exsist. So i called them and she couldnt find my reaervation using my number and last name after 4 plus hours going back and forth she says oh the hotel did have a reservation for u and because u didnt cxl theres nothing they can do. I was like well u both told me weeks before i hqd no reservation so i booked elsewhere cause they were sold out. I was told sorry but because i didnt cxl i was charged for room. I said i was told they didnt have my reservation(i called hotel twice) as well as travalocity telling me i had no reservation. I currentley put a stop payment on my cc and are still fighting this. Anyone else have similar situation. I am frustrated beyond belief. They totally screwed me and still want me to pay for a room i was told i disnt have until i called them out on it

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