Jodie M.

I live in Mexico and always check if places ship to Mexico before spending time picking things out. January 23,2023 I checked. The website said shipping to Mexico was $12.95. Spent over an hour picking things out. When I went to put in the shipping address Mexico isn't an option. I emailed customer care who replied that in December of 2022 they removed Mexico from their shipping locations. They should update their website when they are removing places to ship to. Wont ever look to the site again even if they start shipping here again. Really really poor it doesn't take over a month to update a site.

After waiting weeks for one of the three items where my online account showed shipped despite the item saying back ordered when I received the other two I finally requested it be cancelled as multiple emails went unanswered. After 6 weeks waiting for the refund I emailed to ask where it was and received no reply. A week later I emailed again and was told since it was so long it could no longer be refunded to my card and a cheque would be mailed. Absolutly ridiculous. Should have been refunded immediately on cancelling instead they decided to do nothing! This is fraud