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I have to warn everybody about the customer service and the credit card bank, Comeity that services Romans catalog…they are the absolute worst. The worst part is that there is nobody that you can complain to (higher-ups) that wants to hear it or you can even find on the Internet. What a shame, and a disgrace that people like me, and others that I know are unable to order from Roman's or any of the subsidiaries because of their customer service and credit card service. You call them they tell you one thing they never do it, you don't get your refunds correctly, I can go on and on. They barely understand English and when you think they understood you they turn around and do the opposite of what you called for. Please if anybody can reach the higher-ups at these companies …any of the CEOs etc., let them know because they're all living in a dream world. Their customers are really suffering and if they care they'll do something about it
Tip for consumers:
Please do not order from these companies unless they make it easier to complain to people so that people can get their problems solved. I had so many issues with them. I spent hundreds of dollars with these companies, Roman’s etc. and I cannot get to first base if I have a problem, the minute you have one problem with your order size etc. you will be on a merry go round of craziness with these people. Worst I’ve ever experienced in my life, and I am a very big really big online shopper!
Products used:
I have a lot of the clothing and some of it gets a spot on it and you’ll never get it out. They do have cute styles, but I cannot order from them ever again because of their customer service and their bank. Both of them are getting a big fat zero from me today.
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