Jennifer S.

I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. I explained that it WAS lost to me. I did not have it. Didn't matter. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at Tj Maxx. I feel like they stole from me.