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Ordered two sets of suitcases from TOMTOP which they delivered to the wrong address and now refuse to refund me.
I have paid for these suitcases but they don't care as they have the money. DO NOT BUY from Tomtop. Awful customer service.
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Dear Jeff K，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com