Jeannie D.

I should have read reviews online before ordering. I was scammed out of $61. Shoes were not as described. Size chart said US9.5 is a 43. They were huge, more like an 11. I'm told by seller, too bad, you ordered. Had to wait 10 days for DHGate mediation, which was a total joke on me. They immediately side with the sellers, release funds to them, close dispute. How is that mediation? (Only an $5 store credit offered for next purchase, by the seller!). Also, DHGate removed my dispute information from the account. I took screenshots.
They could care less if you are a new customer.

I actually like the products. The ordering process is the absolute worst. Dishonest company. I ordered a large order on 40% sale, with expedited shipping. Never arrived. Contacted customer service. They send "form"responses, telling you there is nothing they can do to assist you, but feel free to reach out by chat. If you do that process, chat sends you to the same people in customer service, called " back-end department" now. It is a constant cycle of lies. No way to speak to a live person. I made a 22 item order and received 3.5 items. The.5 refers to a 2 piece set that arrived with just one piece. They could care less about helping. It's a scam company.

I saw a VC jacket on Macy's website. Wasn't sure of my size and they were out of both sizes I wanted to try. Was able to order them both directly from VC website, for $60 more than Macy's. 3 weeks later still no delivery on the jackets. I emailed customer service that I had the tracking info, though shipping updates had stopped 6 days prior. I asked them to request a trace on the package. They wrote back with zero niceties, just gave me the tracking number, which I told them I already have. I tried two more times with CS. The last person said I chose Surepost with UPS so that I could get free shipping and it takes 6-8 weeks for delivery. That was a complete lie. I only chose free shipping, there was no mention of Surepost or 6-8 weeks. I would not have made the order. I order from Macy's, Nordstrom, Lands End, etc. Everyone offers free shipping for orders over $100 (sometimes less). And, normal delivery is in 3-5 business days tops. Once I do get these jackets, I have a feeling I will struggle for my refund on the one that doesn't work out, now that I read other reviewers struggles with this company.