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Sent the wrong product and they refused to return it and got really nasty w me on the phone. Not reputable at all
They screw up time to time but seem to always fix the problem, returns are easy and prices are decent. Still gotta watch out for the China junk though.
Tip for consumers:
Watch for China junk, shipping usually points it out
Products used:
A variety
Every few weeks the order is pushed back 6-7 weeks longer, I've been waiting 3 mos now. Covid is always the excuse and that's all it is, a excuse. Their screw up but if you cancel the order they charge you. Bull $#*! company I will never do business w again!
First person I spoke with had very limited English and messed up my order, I spoke w another person and had them fix quite a bit of the order. Second person was great
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Empty.
It took three days and numerous attempts for your purchasing system to accept my credit card.
Hi Jay, we are sorry to note your disappointment. We are mainly in a custom cover business. However, we understand customer's requirements and we do have a separate product for cushion inserts as well. Please find the below product link for your reference. https://www.coversandall.com/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p Upon checking the order details, we can see that you have just purchased a cover with us, and we have shipped out the same as ordered. Moreover, as our products are custom made, we do not take returns and the same is mentioned on the website. However, it is understandable that online ordering can be confusing at times. As your satisfaction is our priority, our team has contacted you via email and provided you the best possible resolution on the same.
Moreover, we sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide efficient and friendly service to every customer who calls, but in this instance, we failed. For that, we are extremely sorry. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.