Jason R.

After 20min w their customer service chat, they won't refund me for Wi-Fi service that didn't work. And there is no way to escalate the issue. What a JIP! How can they get away with this?

After canceling water & air filter subscriptions, they sent 2 new ones & charged me. I now have to pay to return the parts, in order to get a refund - and spent over an hour on the phone with customer service agents getting it all figure out. I will never buy anything from any company affiliated with Sears, ever again.

I bought a refrigerator from Appliances Connection. AppliancesConnection sold me a hose that was not necessary, and then their contracted "White Glove Delivery" service damaged the refrigerator trying to install that hose (rather than the hose provided with the fridge). Their "White Glove Delivery" service damaged my property during delivery and then forged my signature acknowledging Proof of Delivery, thus lying that the refrigerator was delivered in working condition (it wasn't) and without damage to my property (which was a lie). They also left all packaging sitting in my house rather than hauling away, inconsistent with how they advertise their service. I have spent hours trying to reach them by phone and work with their claims system. Every time I call they say they'll respond today but they never do. Buy from refrigerator somewhere else unless you like getting lied to, people forging your signature, damaging your property and the purchase, and never resolving the issue.