jason g.

Customer would not cooperate at any level to resolve his issue, including not answering questions that would allow us to rectify the situation. He also made claims in his review that are not correct, in particular claims that our cartridge voided his warranty. The Magnum-Moss Act is a ruling that doesn’t allow a printer manufacturer to void the printer warranty solely on the fact they used a non-OEM cartridge. Instead, the manufacturer must prove the specific problem was caused by the cartridge directly. Issues like circuitry failure are not due to the cartridge type being used, therefore the warranty cannot be voided due to the cartridge being used.

Ultimately, the customer refused to allow us to help him in all regards and ignored our attempts to contact him. This individual was more focused on being argumentative and uncooperative than on resolving the problem. Ink4Less maintains a generous return program and goes to great lengths to keep our customers happy. That is a fact that has never changed.