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My husband ordered a free sample of the above capsules which their website said would cost freight only.
However in tracking the bankcard payment I discovered the next day we had been charged for a fitness programme as well. It did have a 30 day cancellation clause so I emailed the company to cancel which they did but I have never received the refund. Although I have emailed many times since, we have had no refund.
They have tried to contact us by phone but we are unable to understand what they are saying and have asked that they email us instead. And no response.
Tip for consumers:
Be very wary of refund policies
Products used:
Used the sample and thought it was okay
Still waiting for refund. Received an email saying they would look in to the transaction and nothing has happened. Poor service. I am a pensioner and small amounts of money matter.
Tip for consumers:
Dont leave it too long to follow up
Products used:
Popup Tent but never received it.
* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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