Janet B.

I have been buying from Amazon for many years, They have good descriptions. The reviews provided are both pro and con and many time have helped in making a decision.

Prompt delivery, good prices. Quality of merchandise is not top of the line. It is a Buyer beware market.

Sent To EBTH: I had an issue on Tuesday 1/24/17 that I felt needed to be reported to you. I arrived at the Blue Ash location to pick up an item. It was supposed to start at 3:30, I was there at 3:15 and there were about 20 people in front of me. Nobody was complaining and most people were taking to other people in line. All at once a loud voice was heard and we all turned to the area of cashiers. The man (I certainly cannot call him gentleman) was berating a "runner" for taking 2 packages to a clients car. He said (and I quote) I don't care how many little old ladies are here, you do not take packages to cars. It will slow down the process. You pick it up and put it here next to the cashier area. After they sign they can carry it out - not you! Do you get it? 1. It was embarrassing to watch this person talked to in a very insulting voice. 2. I was one of the little old ladies standing in line. When my item came, I put it on the floor to push it out. I usually bring a cart to use for my items, but I had forgotten it. The cashier said "do you want help?' I said " No Way!, I don't want anyone to get in trouble.", She smiled and nodded. As I put it on the floor 6 people came out of line to say they would carry it. The woman who picked it up said she has been coming a long time and had never heard anything like that before, I agreed. I have been participating in your auctions since one year after you became a business. I have always been very pleased with every person in our employ until now. A woman several people in front of me was embarrassed also by this guy because she did not have her invoice number. She had downloaded the wrong page to her phone. For years, I have seen people give their name and usually what they were picking up or how many items were being picked up. If you are changing the policy of what is needed that should be in print when sale is completed, so they do not have to be embarrassed by this "jerk' in front of everyone. He was rude the last time I saw him, but nothing like yesterday. He is a fairly tall white man with a long ponytail. I am one of the "little old ladies" who do business with you - I am 72 years old and in the last 7 years I have had both knees replaced, one - twice and a hip replacement. I need a cane to walk and am not used to be referenced this way. I know that at least 30 people in line were dismayed at his actions. I will share the experience with my friends and I hope you will address this with him. I am a retired Quality Improvement nurse and this type of behavior is not excusable.