James V.

Fri. Nov 3rd 2023
A guitar ordered from zzounds was scheduled to be delivered but knowing how useless fedex is about delivery I called FedEx instructed them that in no way were they to just drop the guitar on my porch and gave them my cell number and asked them to have the driver call when he was here... i waited they never called and later in the day I get a text saying it was delivered and a picture of some place where they just left my guitar. I had no idea where it was delivered.
I contacted zzounds and told them that my package was not delivered to me and they said they would send out a replacement first thing monday morning and I was to call Monday and set up the new order. When i called monday they played the 7 to 10 business day game and acted like it was my %$@&ing fault.
After reading a bunch of reviews I see that this is standard operating procedures for them. I say make the smart choice don't buy online. And boycott zzounds
I even filed a poli e report and asked them for the serial number of the 1000 dollar guitar and they emailed me some bs number and said they don't have record of serial numbers
Wow