I placed my order on Feb 2nd hoping to get it for Valentines day. I still have not gotten it! Today is April 16th. I have called the 866 number at least once a day and never get through. I email 3-4 times a week and have gotten what seem to be automated responses (like five maybe) that say they are having a problem with their manufacturer and they apologize. This is the most RIDICULOUS experience I have EVER had shopping online. I fear I will never get my merchandise or even a refund. DO NOT USE THIS SITE!