We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Jacob K.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids

Member since July 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    44

Review Distribution

1 Review by Jacob

7/13/19
Our freezer wasn't working well, needed a $750 repair. Went to look for a new refrigerator instead and several local stores had 10 day to 3 week wait times for delivery. Found Sears.com had the unit we wanted and a "1-2 day delivery" time. Price was $100 higher than I would have paid at another store, but it was worth it to get quick delivery. I was able to buy the unit and schedule delivery for 2 days from purchase no problem. My email receipt confirmed delivery date and said I should expect a call the night before delivery with a timeframe. That call never came, so I looked at my purchase history on the Sears website and my delivery time had changed to 5 weeks from the current date. I called customer service and waited just over an hour to talk to someone named "Rachael" somewhere in Southeast Asia. She followed her script well and suggested I pick a different refrigerator that "might" come sooner than 5 weeks out. I told her what I thought of that and she then offered me a 10% discount or a refund. I asked for a refund and store credit for wasting my time and she could only offer me a refund in "7-10 days." Terrible experience, terrible business, will never buy anything from Sears.
In summary:
-The delivery I was promised was pushed back over 1 month without even the courtesy to notify me
-Prices are better at competitors
-Customer service is from Asia and STILL had an hour of hold time to get a human
-Offensively inadequate offer to "make it right"

Jacob hasn’t received any votes.

Jacob hasn’t received any thanks yous.

Jacob doesn’t have any fans yet.

Jacob isn’t following anybody yet.

Similar Reviewers on Sitejabber

shauns112
Shaun S. reviewed Sears
8/6/20

Spend your money somewhere else. Kenmore refrigerator malfunctioned after 5 months. The part is...

angelinab45
7/16/20

Insurance fraud that's all I'm going to say. I paid for instead on a washing machine and they...