Those considering using Air Canada(AC) for travel may wish to be aware of my recent experience flying the airline to Corfu (Greece) and back with two hiking buddies
After Air Canada resumed international service in May of 2021 it made five schedule changes before our June 18th departure for a 10 day hiking trip, including most remarkably a change in day of travel which resulted in the loss of a day hiking on the island, and necessitated rebooking of lodging for a number of the nights on Corfu.
Not easy to rebook on the fly for that remote Greek island.
But that is not the worst of it. Because of Canadian government and AC rules, Americans could not cross the border to begin the flight from Montreal until about two weeks before departure when AC allowed transit within the airport for connecting flights. This change enabled Vermont travelers to travel to Boston, book a flight from there to Montreal and connect in the aIrport with the flight to Athens.
Doing this, though, cost an additional $149 USD on a trip that originally cost about $900 USD and added almost two days to the trip.
Note, our residence in Burlington Vermont is only one hour 15 minutes to Trudeau airport in Montreal.
But the coup de grĂ¢ce occurred while boarding the return flight from Athens on June 28th. At that point less than an hour before flight departure, we learned of a Covid test requirement to return to the US before we could leave Athens.
Air Canada obviously long knew of this requirement but did not alert us to it in the weeks run-up to departure from Montreal nor at any point on the three leg outbound trip nor on the first leg of the return trip despite multiple check-ins for boarding passes and multiple passport checks along the way.
Because of this negligent oversight by Air Canada and the need to get the test we missed our flight by hours, had to scramble to find a hotel in Athens for the night of June 28th and spend an hour on the phone to rebook a new flight on a different multiple city routing (only one available) for the next day at an additional cost of $70 per person.
Unforgiveable in my opinion.
By the way, AC charges about $11 per hour for onboard WiFi which is free in the airports it uses.