Heather V.

If anyone shops with them I do NOT recommend this store anymore. I bought a pair of Heather Jeans and they ripped after about 3 wears in the pocket. Ive bought all my jeans from them and Ive never had this issue before so I contacted the customer service department thinking it was just a defective jean. They proceeded to tell me that I needed to take them in to a seamstress to get them fixed because they couldnt do anything about it. Uhhh? Excuse me? I thought surely that isnt the case so I emailed Becka (THE OWNER) on January 2nd and to this day still havent heard anything back. I reached out to the customer service line again and she told me she(Becka) tends to not respond, but she did forward me the email back to say the same thing I did.

What kind of company ignores emails and treats customers this way? Its ridiculous!