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Heather A.

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Experience: Autos & Vehicles

Member since September 2019

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1 Review by Heather

9/16/19
As a long time client who has ordered thousands of dollars I will no longer be purchasing from them.
Unfortunately my husband's mustang was hit and we decided to upgrade the bumper during repairs.
I spoke to two separate reps at the collision office who informed me I would be getting the bumper via freight by Monday. Parts were ordered Thursday.
Now on Monday I am informed that it wi be a week. Not only is car dismantled I shop and work has ceased but we will incur further car rental fees of another 7 days.
Supervisor would only say I didnt clicknon tracking number. Which I had already and it merely said ordered being prepared. He offered me a mere 50 dollars on a mistake that will cost us an extra 400 due to their mistake. All while trying to say it was our fault. Even after I told him I had witnessed to at collision center and my husband/ I when teps where on speaker phone. It was a crucial timeframes otherwise we would have waited a week to place it in shop.

They do not take responsibility for their mistakes.

My recommendation is to go with another part company.
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