It was an awful experience. At first I was not sure if I should buy from this place but I did anyways. I decided to buy the biggest and more expensive Premium flowers with many ballons, chocolates and a teddy bear. It was a gift for my sister in her birthday since I live far away. She received the smallest and cheapest flowers. They did NOT look like in the picture. The person who did the delivery called me because he could not get into the hospital. After I called someone to go downstairs to pick up the flowers, he told me he left. He did not call and he was very rude. I also ordered chocolate strawberries for the next day. They did not call and just left the strawberries with someone in the hospital door. For that reason, I had to call my sister and tell her someone else received the strawberries. She spent an hour looking for the person and they told her he left home. She ended up receiving the strawberries the NEXT day. The worst was that they were melted, ugly and SMALL. They did NOT look like the pictures. I will never buy from this place again. Worst experience ever.