Ordered a photo booth on Boxing day and it arrived for me on January 7th. They told me the normal turn around time on the booths is between 3 and 4 weeks unless they happen to have stock in. I am guessing this is what may be causing some people to complain.
I have nothing but good things to say. They can take a day or so to reply to some emails but given that they are a small company I don't see the problem with that.