I love their gear, but their service and delivery is horrible. They use FedEx and they are the worst. There used to be one choice, free delivery. It was by FedEx [although not mentioned on site]. Now they have tiered delivery. PROBLEM, You pay good money and your item is still CONTINUOUSLY DELAYED. NO MATTER HOW GOOD THE PRODUCT, IF YOU HAVE TO WAIT FOREVER, IT'S NOT WORTH IT.