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Gibson E.

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  • 3 Reviews
  • 2 Helpful Votes
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Experience: Travel

Member since March 2019

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3 Reviews by Gibson


I booked multiple legs with gotogate. Now due to the covid19 virus a few of these legs have cancelled their flights. It took me almost 2 hours just to cancel one flight. I'm trying to call and cancel the remaining, because on email they say they cannot do so so I can only cancel over the phone.

Now the past 2 days it says the number *******187, which was working last week, 'had been disconnected'. When I heard this, I have no where to turn to now.

I bet that person answering all the feedback here will say along the lines of 'please contact us through email and we will get to you'. I've been trying to resolve all these issues for a MONTH now. My flights are two weeks away.

I have to say gotogate has the worst customer service of all call centres I've called through. One of the agents said she will transfer my call to some department, I couldn't even hear properly, without my permission. The transfer ended up going to a silent line and I had to hang up and call back. This whole process took 2 hours.

I should have read reviews about online 'travel agents' such as gotogate. Because there is no regulation or governing body to regulate against them, there is no arbitration to appeal against such shonky practices by businesses like gotogate.

Disconnecting their call centre for two days in a row, now I can't even get support to get my refunds.

In the future I'll buy airline tickets directly from the airline themselves. Don't go through an online travel agent such as gotogate. If you don't care about customer service and you don't care about being frustrated, then go for your life. But it is simply NOT worth it.

Book directly with the airline carriers for a slightly higher cost than lay for terrible practices, which they can get away with on the www.Think about it guys, you cannot appeal to any governing body if you have any grievances.

Save yourselt the pain and NEVER book with gotogate.

And to the person replying to feedback, stop your BS and that matters would be escalated etc etc. To me it's no more than a political speech to try to boost public image. I see through that BS. If I was able to solve my issues I wouldn't be here sharing my horrible experience with gotogate. And guys, don't believe the words they say. I don't think any 'escalation' even exists. It is merely a word for them.

How do I know this? I wanted to speak to a supervisor while I was on the phone with the call centre and they said well they are going to tell you the same thing. Another poor customer experience. And the agents actually speak over me rather than try listen to me. Oh gosh, terrible experience. Two different agents, both of them just as bad.

Fellow airline passengers, please stay away from gotogate. NEVER USE GOTOGATE.

Tip for consumers:
Do NOT use a 'travel agent' such as gotogate.com

Buy directly from the air carrier.

Products used:
I booked 5 legs from them for flights


There are no positives. This is a dodgy Chinese gadget website. I've shopped online for more than a decade and this is the first time this feels more like a deceitful company than anything I've seen before.

First order came but phone wouldn't power. I emailed the company and they said they'll give me credit to spend again. Ok so I went again and bought a different phone. This time the phone works but does not have normal battery power. I emailed the company of the problem and told me to just send the device to their 'repair' centre. I sent it to them without delay.

The company then told me they will take 2-3 weeks to have and answer. 4 weeks later nothing from them so I emailed them again. Their response came a few days later saying they are still waiting on manufacturers response. I told them this is unacceptable. They don't say anything to the manufacturer or even hurry them up at the customer's expense? There is clearly no customer focus from this company.

Anyway literally a day later the company came back and said they will refund me 23 dollars. But the phone was actually 149 dollars so they didn't give me the full refund. I was gobsmacked when I heard this email and I was furious they convinced me to just send the phone (device) back to them. I thought they would repair it so I didn't send the box and accessories (plugs, and manuals) back as well. It was just the phone playing up so didn't think about sending everything back.

If they want it back they can have it back but they just said they will give me 23 dollars only and won't give me the refund. They even pasted one of their clauses of the terms and conditions in the reply. I'm mean seriously? You have a customer who have NO working phone and I don't get a full refund.

I have raised a dispute with PayPal and I'm hoping they can recoup these funds for me.

Is has been clearly a frustrating experience for me of all time. Never had I had to endure this kind of insult from the company. No empathy. Customer service was indifferent, robotic, and would happily paste their t&c's to me on technicalities.

Perhaps I should have been more careful yes, but to be so sneaky about this whole thing is absolutely disgusting of the highest order.

I now hope PayPal can see the injustice in this and help me out.

To everyone out there, stay AWAY. You save a few dollars cheaper and risking alot of your money and emotional energy. Not worth it.

For a company that keeps referring to t&C's, they are 100% unethical with their methods.

So do NOT purchase from them.


I've booked several flights from this organisation and have been given those discount code, which supposedly would expire one year from when I get it.

I tried to book more flights using the discount code but it DOESNT work. I've tried 5 different times and I cannot seem to get the code to work. It has been so frustrating to get a code to work. To be honest it is only about $11 off but on principal if a discount is honoured then it SHOULD be honoured as EASILY AS POSSIBLE. This has been an EXTREMELY difficult exercise to get this to work.

Customer service showed no empathy and is so robotic in their response.:

- Check if all spaces are deleted at the beginning and at the end of the code
- Don't return to the previous page after entering the code
- Check if you haven't mixed up 0 (the number) and O (the letter)
- Check the validity of the code. The code is valid for 1 year from your booking date.
- Use the same email address as during booking
- Valid on flights only"

Yes it's none of the above. I've tried 5 times with clean search and tried again and again and filled in all the fields AGAIN and AGAIN and not being able to use the discount code.

Terrible organisation to be dealing with.

Normally you pay for what you get. Pay a little bit more and you will get better service and transparency. I don't feel budgetair showed and transparency. They should just honour the code without question rather than be stubborn and NOT let their customers get their code to work.

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