Etoren.com

There are no positives. This is a dodgy Chinese gadget website. I've shopped online for more than a decade and this is the first time this feels more like a deceitful company than anything I've seen before.

First order came but phone wouldn't power. I emailed the company and they said they'll give me credit to spend again. Ok so I went again and bought a different phone. This time the phone works but does not have normal battery power. I emailed the company of the problem and told me to just send the device to their 'repair' centre. I sent it to them without delay.

The company then told me they will take 2-3 weeks to have and answer. 4 weeks later nothing from them so I emailed them again. Their response came a few days later saying they are still waiting on manufacturers response. I told them this is unacceptable. They don't say anything to the manufacturer or even hurry them up at the customer's expense? There is clearly no customer focus from this company.

Anyway literally a day later the company came back and said they will refund me 23 dollars. But the phone was actually 149 dollars so they didn't give me the full refund. I was gobsmacked when I heard this email and I was furious they convinced me to just send the phone (device) back to them. I thought they would repair it so I didn't send the box and accessories (plugs, and manuals) back as well. It was just the phone playing up so didn't think about sending everything back.

If they want it back they can have it back but they just said they will give me 23 dollars only and won't give me the refund. They even pasted one of their clauses of the terms and conditions in the reply. I'm mean seriously? You have a customer who have NO working phone and I don't get a full refund.

I have raised a dispute with PayPal and I'm hoping they can recoup these funds for me.

Is has been clearly a frustrating experience for me of all time. Never had I had to endure this kind of insult from the company. No empathy. Customer service was indifferent, robotic, and would happily paste their t&c's to me on technicalities.

Perhaps I should have been more careful yes, but to be so sneaky about this whole thing is absolutely disgusting of the highest order.

I now hope PayPal can see the injustice in this and help me out.

To everyone out there, stay AWAY. You save a few dollars cheaper and risking alot of your money and emotional energy. Not worth it.

For a company that keeps referring to t&C's, they are 100% unethical with their methods.

So do NOT purchase from them.