It felt like my order took a while, I know that's not their fault. I was a bit upset I received a damaged package and my Polybags half of them damaged. I felt like I lost money. I did however decide to give them a call. I spoke to a very nice gentleman. He apologized for my Polybags arriving damaged and requested a replacement right away. They are very solid, high-quality bags. My customers are happy as well. Not like other places. Thanks, Beadaholique.