I ordered pads for a 12' round trampoline. The purchase process said free shipping. I continued the online purchase process and entered all my information. They billed my credited card and said it would take 3-5 days to get my pads.
They sent me an email about 5 days later saying that it seems there is a problem with my order because I live in Canada and they don't free ship to Canada. If I want to proceed send them an email and they will send me a link to purchase $26 in shipping charges. I did so. Nothing happened. I called customer service which is an operator who relays the problem to CS who don't take calls directly. 3 days later I get a link to buy the shipping charges. I do so. My credit card gets billed immediately.
It has been three weeks, I have been emailing them and calling them (answering machine) and I have gotten no response. I imagine that this is just a fraudulent website run by one person (down and out) and they are simply stealing peoples money.
I will now have to follow up with the police and VISA and try to get my money back. Do not use this "site".