Gemma B.

Please be warned not to use this provider, their customer service is beyond shocking and they made multiple mistakes. I booked a direct trip for my disabled mother to fly from Manchester to Brisbane with a layover in Hong King and the booked the wrong dates. The booked her direct flight 1 week apart so her layover was 5 days and would not rectify or refund her trip. They did not request disability assistance, they would not help me fix the issues. I spend 3 hours on hold the day before her flight and was passed from department to department. Their departments clearly consist of 1 - 2 people each max as i spoke to the same people multiple times and was never transferred to the right department, no one called me back, i couldn't make a complaint, every time i asked to speak to a supervisor i was told to call back in 4 hours! The customer service people were incredible incompetent and beyond rude to me. My disabled mother is now a further $4000 out of pocket as we have had to book alternate flights. Please hear this warning and pay the extra $100 to book directly with the airline!