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friend o.

  • 1 Review
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Experience: Entertainment

Member since August 2020

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1 Review by friend

8/27/20

A friend of mine ordered plastic cups from them for their wedding and to test them out, she used one like normal, washed it in the dishwasher because they say they are dishwasher safe on the top rack and the lettering came off after only 4 washes. These products are incredibly poor quality.
She posted this information on her social media recommending not to buy cups from foryourparty.com and someone from the company reached out to her to resolve the issue. They expressed "sincere" apologies and made it seem as though they wanted to remedy the situation and they even asked her to post the apologetic email on her social media showing that they were "rectifying" the situation.
IT WAS ALL SMOKE AND MIRRORS. THEY HAD NO INTEREST IN FIXING THE ISSUE.
My friend had to email multiple times to even get a response from them and the response from CS was as follows:
"Thank you for sending a follow up. I do understand your disappointment and I am so sorry the cups did not live up to your expectations. We have been selling personalized cups in large numbers for many years and rarely have any issues with them. The cups including the ink are dishwasher safe however not all dishwashers are the same. Some households have their water temperature set very high, some use more abrasive soap, some have higher calcium levels, some simply wash harder than others. We can not account for all of this and sell this product as a disposable albeit reusable cup.
It is safe to put them in the dishwasher, I do this with mine all the time and they are fine. I use a moderate water temperature and put them on the top shelf. I get that ink came off of yours after several washes. This is considered acceptable as these plastic cups are not intended to last forever. We appreciate your suggestion to add something in the description and will review this.
That said, If you are unhappy with your product, please return the complete order of 175 cups to us and I will run them thru our dishwasher and if we believe there is a problem we will be happy to remake them for you. Our address is:

"

They listed their address but its not right to share that information even though their customer service is HORRIBLE. This is coming from a higher up within the company too.

Long story short, THIS IS A HORRIBLE COMPANY WITH INCREDIBLY LOW QUALITY PRODUCTS. DO NOT PURCHASE, I AM TRYING TO SAVE YOU FROM GOING THROUGH THIS. Sari Mintz is the owner and she needs to pick a different profession!

sarim8
Sari M. – ForYourParty Rep

Customer did have an issue which we tried to resolve. The customer has been credited for her order.

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