Farah M.

Ordered a phonebook for my best friends hen party and ensured I bought the express delivery with it so there was no risk of it arriving late. Unfortunately, the delivery address and billing address mysteriously merged together on Photobox's website and the package was held in the depot. I caught this a few days before I needed it, called Photobox and they corrected the address. The day before I needed the package, it still hadn't arrived and the tracking information said the package was going back to Photobox, for no apparent reason. After several calls to Photobox, they were no more than useless claiming they couldn't do anything and took no liability. Thankfully, Boots do the same job for half the price and within 24 hours, so my issue is sorted - so everyone who is reading this, go to Boots! The service is better and cheaper there!

This people are scammers I hope you read this before buying. Bought a dress for a wedding and when I arrived the item was the quality of a £5 dress from the market, not $70 worth. I have sent it back by UPS and sent them an email requesting a refund then getting back a begging email from them saying well give you a discount but please don't refund because it'll take a long time to get my money back and the shipping costs will be charged to me. Surely I have some rights here? Going to look into getting them investigated somehow.