Erica D.

I ordered from Lazada.com last August 22,2014 and received an email that the item just arrived in their warehouse last August 27,2014 and will be ready for shipping once cleared. So they are already delayed from their 5days max. I let it go, because they replied to me on my follow-up. Then the parcel was delivered and only to realized they sent me the wrong item. I ordered and paid for a 16gb usb and received an 8gb usb instead. I was due to sent the files to australia using that USB the next day so I can't return it anymore. So I emailed them to issue me a refund because I paid for a 16gb USB since that's all i can get for sure. No one from their customer service replied and when I contacted them in Facebook they just deleted the post where my inquiry was made... So bottom line is, LAZADA.COM is the worse online store I've encountered. I've been shopping online since 2012 and never have I encounter this much dismay. They even hide the 8gb text on the packaging using their barcode sticker. What a disappointment it has been dealing with them. Even the delivery guy was unprofessional complaining to me that his route for the day is very unorganized.

Zalora.com.ph is the only reason why I got hooked with online shopping. Their items are superb, discount and coupons are generous, pricing is reasonable and they just have the best costumer service.

My items always arrives on time, returns are done flawlessly and user friendly website.
Good words should always be spread for awesome online store like Zalora.

It was my first time to use DHL to send items to my sister in Australia and I have mix feelings about them. Because I think their customer service is good but my biggest problem about them is that my package lost several items before it reached my sister. The front pat of the box where it was taped was slightly slashed and that's where they took my nephews stuff.

Their service is good because I was well accommodated in their mall branch and also the online customer service where I filed this complaint. But I wouldn't recommend them due to lack of security to the package we sent. I was lucky enough that what was stolen is not that expensive but the fact remains that it was stolen under their supervision. I never received any compensation on the stolen goods, their investigation never had a result and ending you'll just charge it to experience. So here's the best way I can think of to make sure that their future customer will be vigilant when using their service. Also, never put expensive stuff in your package.